Bigpond Email

Technical Guides & Support



BigPond is an Australian based internet service provider and a product of Telstra. It is Australia's largest ISP and is based in Melbourne.

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Create a new email id and add an attachment file


  1. First, select New Email
  2. In the To address bar, enter the email address you would want to send the email to or select from contacts
  3. If you want to send a copy to multiple contacts, select Cc on the right – and then enter in their full email addresses in the Cc field
  4. Type your message in the Subject column
  5. For Attachments, Select the paperclip icon
  6. Select attachment to send from where you have saved it
  7. Select Send

View or download an attachment from the email

  1. Select the attachment in the email – which will then display in the preview window.
  2. Click the Download icon next to an attachment to download this file.
  3. Click the Preview icon to view the attachment. (Note: the Preview function is only available for few file types.)
  4. If the attachment is a Calendar invitation, click the Add to calendar icon to add this event to your Calendar which will help in reminding you of that event.

Reply to an email

  1. Click on the email you want to reply to
  2. Select Reply or Reply All
  3. Type in your message
  4. Select Send You can return to your inbox by selecting it in the left-hand menu

Create an email signature

  1. Click Settings
  2. Select the Mail menu, then select Signature Auto Insert Signature will be selected by default Set signature position, above or below email content
  3. Click Add and Set email as default if you choose
  4. Select Plain or Rich text email – if selecting rich you can use the toolbar to format your signature
  5. Enter a Name to identify the signature
  6. Enter in your signature details and select Save

Set up email auto-forwarding

  1. Click Settings
  2. Select the Mail menu, then select Auto-forward
  3. Tick the checkbox to Enable Auto-forward (if it’s not already ticked)
  4. Enter email address where you want emails to be sent in the Destination field
  5. “Keep a copy in your inbox” will be ticked by default (unselect this if you do not require copies to be kept)
  6. Select Save

Add a rule to manage your emails

  1. Click Settings
  2. Select the Mail menu, then select Organise Inbox
  3. Click Add and enter a Rule Name
  4. Active will be ticked by default
  5. Select the action you would like to take (eg. Move to folder, Forward to email or Delete permanently) from the drop-down menu
  6. Enter in criteria for your rule to apply to an email (whether an email does or doesn’t contain something in its Subject, From, To or CC)
  7. Select Save

How to add an email account


  1. Click Settings
  2. Select the Mail menu
  3. Click Add new email account and Select Add
  4. Enter a Description (which will be used in your left-hand navigation for Mail)
  5. Enter your Username, Email address and Password for that email address
  6. Select a Mail server type (eg IMAP / POP) 
  7. Select Save


If there is an issue in any of the query please contact Bigpond Support Number.

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Contact Details
  • Name Bigpond Email
  • Email
  • Contact 1-877-201-3829
  • Website
  • Services Technical Guides & Support
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Openig Hours
  • Mo-Fr: 9AM-5PM
  • Sa: 10AM-3PM
  • Su: Closed